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Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

All returns must have a shipper's tracking number.

You should expect to receive your refund within four days of the package being delivered back to us, however, in many cases you will receive a refund more quickly. This time period does not include the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Currently, we are only shipping to US addresses only.

The shipping rate is a flat rate of $2.60 no matter the size or weight of your order. This flat rate is for USPS First Class Package Shipping with Tracking.  $2.61 is the minimum that USPS charges for that service.  Any additional costs charged by USPS due to weight will be covered by Communications Lab.

Any special shipping method (Priority Mail, FedEx, or UPS) must be arranged with us prior to your purchase.

Foreign purchasers - We highly recommend that you use a US based package forwarding service.